Frequently asked questions

You must have:

• Over 19 years of age.
• A valid driving license suitable for the motorcycle's displacement, held for at least one year.
• A valid identification document (Citizen Card or Passport).
• A credit card for a deposit (mandatory).

Directly here on our website :

• Choose the motorbike
• Define dates, times, and pick-up/drop-off stations.
• Submit the request, and we will confirm availability as soon as possible.

Yes, as long as it is at a Europcar Bikes station. There may be additional costs associated, which are indicated at the time of booking.

The base rental includes:

• Motorbike with third-party liability insurance.
• Limited or unlimited mileage (depending on the plan).
• 24/7 roadside assistance.
• 1 helmet (approved model).
• Extras like a top case, a second helmet, or GPS can be added during the reservation.

We have flexible change and cancellation policies. You can consult the details at the time of booking or contact our team.

In some cases, yes. It depends on the model and destination.

You should state this intention in the reservation request so we can validate the authorization and coverage.

At the time of pick-up, an amount will be blocked on your credit card as a deposit. This amount is unblocked at the end of the rental, after checking the motorbike.

Yes, we have insurance options that significantly reduce the deductible in case of an accident. The values may vary by station and vehicle category. Details are available at the Europcar Reservation Center ([email protected], +351 21 940 77 90) or at our counters.

Yes, we deliver the motorbike with a full tank and ask that you return it in the same condition. Otherwise, a refueling fee will be applied.

All eligible vehicles are equipped with Via Verde devices, which means you do not have to stop to pay tolls. The tolls will be charged later to the credit card used for the deposit.